At AdobeWala.com.bd, customer satisfaction is our priority. Follow our policies for a seamless and secure shopping experience.

1. Refund Policy:
   • Once an order is confirmed, refunds are not applicable. However, you may choose an alternative product before confirmation.
   • If a product fails to be delivered on time or does not match the description, a refund will be granted.
2. Refund Policy for Redeemed Products:
   • Once redeemed, digital keys are non-refundable.
3. Refund and Service:
   • If any issue occurs within the warranty period, we will first attempt to Fix or Replace the product.

   • If Fix or Replacement is not possible, a Partial Refund will be issued for the remaining unused period.

     Example:
     If you purchase a 4-month subscription and use 2 months, but we are unable to provide service for the remaining 2 months, you will receive a refund for those 2 unused months only.

4. Refund Processing:
   • Payments made via bKash / Nagad / Bank Transfer will be refunded instantly or within 1 working day.
   • Payments made through EPS (Easy Payment System) Payment Gateway may take 3–7 working business days to process the refund.
5. Warranty & Service:
   • For Adobe or other products with warranty, any issue will be fixed by our team.
   • If additional time is required, we will inform you in advance.
   • A temporary backup account may be provided if necessary.
   • If we fail to fix the issue within 3 days, a partial refund will be provided.
6. Support

• For any product-related issue, please contact our WhatsApp number. (Chat Support Only)

1. Additional Charges:
   • If the refund is due to our error, we will cover the MFS fee; otherwise, it will be borne by the customer.

Shop confidently with us by following our policy. Welcome to a secure shopping experience at AdobeWala.com.bd!