At AdobeWala.com.bd, customer satisfaction is our priority. Follow our policies for a seamless and secure shopping experience.

1. Refund Policy:
   
   • Once an order is confirmed, refunds are not applicable. However, you may choose an alternative product before confirmation.
   • If a product fails to be delivered on time or does not match the description, a refund will be granted.
2. Refund Policy for Redeemed Products:
   • Once redeemed, digital keys are non-refundable.
3. Return and Replacement:
   
   • If the ordered physical product is received in a damaged condition, a return will be applicable, provided that you have an unboxing video. If the product is out of stock, a refund will be issued; otherwise, it will be exchanged.
4. Refund Processing:
   
   • Refunds via bKash, Nagad, Rocket take 1 business day, and SSLcommerz refunds may take 7-10 business days.
5. Warranty:
   • Warranty applies within the specified period. No warranty if policy terms are breached or time limit is exceeded.
6. Additional Charges:
   • If the refund is due to our error, we will cover the MFS fee; otherwise, it will be borne by the customer.

Shop confidently with us by following our policy. Welcome to a secure shopping experience at AdobeWala.com.bd!