Every organization has its own rules and regulations. We are no exception. To maintain a good relationship, we request all our customers to read our “Terms & Conditions” thoroughly beforehand.

1. Product Delivery:
   
   • Since our services are digital, all our products are delivered via email, Messenger, or WhatsApp. Thus, no additional delivery charges are required. However, it is your responsibility to provide the correct address for delivery.
   • Once the delivery is completed, customers are notified via a message to their mobile phone. Therefore, please use the correct mobile number format when placing an order.
   • If emails are not received due to server issues, you must contact us on WhatsApp or our Facebook page for delivery. In this case, the order number and payment details will be verified.
   • No support will be provided via email. You must contact us through WhatsApp or our Facebook page for support.
   • The delivery time for products can range from a minimum of 5 minutes to a maximum of 3 hours. In special cases, delivery may take up to 24 hours. In such cases, the time will be negotiated with the customer; otherwise, a refund will be provided.
   • Urgent delivery requests are not accommodated. Please make sure to understand the delivery time before placing an order.
2. Warranty Policy:
   
   • If any issues arise with a product after purchase, we will provide a full warranty. However, some products have a specific time limit for warranty. If this time limit is exceeded, or if any rules are violated, the warranty will not apply.
   • No warranty will be applicable in cases of issues caused by customer error or device-related problems.
   • Our support hours are from 10 AM to 1 AM. During the warranty period, we strive to provide support within this timeframe. However, in adverse situations, delays may occur, and in such cases, you must cooperate with the time required.
   • You must follow the specific rules associated with each product. If needed, support will be provided through Teamviewer/Anydesk.
   • No support will be provided via email. You must contact us through WhatsApp or our Facebook page for support.
   • If any inappropriate behavior, such as abusive language, is directed towards our representatives, AdobeWala.com.bd reserves the right to cancel the customer’s subscription and may take legal action under the Digital Security Act. In such cases, no service or refund will be provided.
3. Shared Account Terms and Conditions:
   
   • Why Shared Accounts Are Sold and Who They Are For: In the context of Bangladesh, we offer shared accounts at a lower cost for students, enabling them to use these services affordably by sharing one account among several users.
   • Shared Account Definition: A shared account means that a single account will be used by several people. If the customer does not adhere to the device limit or login limit, this will be considered a warranty violation, and the service will be canceled immediately. In such cases, no refund or replacement will be provided.
   • Each product is shared according to a specific process. Therefore, please check the product description carefully before purchasing.
   • Even if it is a shared account, all customers who have purchased it will be able to use it for the full duration. However, there will be a device limit or login limit.
   • In the case of shared accounts, the subscription will be provided using AdobeWala.com.bd’s own email. Personal account customers may request to use their own email.
   • It is strictly prohibited to share any account purchased from AdobeWala.com.bd with others. We only sell for personal use.
   • If any account purchased from AdobeWala.com.bd is resold without permission, legal action will be taken. In such cases, all responsibilities for customer manipulation will fall on the offender.